TERMS AND CONDITIONS

By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site.

Benson and Lola reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates.

Governing law

Your use of this web site and any purchase by you on this web site of any products will be governed by english law and will be deemed to have occurred in the united kingdom.

Order acceptance

The receipt of an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell.Benson and Lola reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

Benson and Lola makes every effort to ensure the content on this website is correct at the time of publishing (including product descriptions and prices). However, please note that we may only accept orders if there are no material errors in the description of any goods featured or their prices as advertised on this site.

Submissions

Benson and Lola appreciates hearing from its customers and welcomes your comments regarding its products, and on-line services. However  Benson and Lola’s company policy does not allow it to accept or consider unsolicited creative ideas, suggestions, inventions or materials and you are requested not to make any such submissions. By making any such submissions you agree to give  Benson and Lola a royalty free, exclusive right to use such material as it sees fit for any purposes whatsoever and you waive any moral rights which you may have.

Contests/games/events

All participants in any games, quizzes, contests, events or other such activities contained on the site must be eighteen (18) years of age or older to enter. Any territorial restrictions or other conditions must be complied with.

Limitation on liability

In no event shall Benson and Lola be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if Benson and Lola has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

Trademarks

Benson and Lola are copyright of Benson and Lola in the united kingdom and other countries. These marks may not be used in connection with any product or service that is not Benson and Lola’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Benson and Lola.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of thecontemporarychester.Com or its content suppliers and protected by u.K. And international copyright laws. The content and software on this site may be used as an information and shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site without the permission of thecontemporarychester.Com is strictly prohibited.

External sites

This site may contain links to other sites on the internet that are owned and operated by third party vendors and other third parties (the “external sites”). You acknowledge that thecontemporarychester.Com is not responsible for the availability of, or the content located on or through, any external site. You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links or the content located on such external sites.

EXCHANGE / RETURNS

Unwanted Items

We hope you’ll be delighted with your new products but we understand there may be occasions where it is necessary to return an item. Goods can be returned for a full refund (including outward delivery charge) if they are faulty or if the wrong item has been dispatched. In this event please contact hello@BensonAndLola.com who will arrange their return. If the goods have been dispatched as ordered, they can be returned for a refund, but only for the cost of the goods if they have incurred a delivery charge. All returns must be organized within 14 days of receiving your order. Items must be unused, still have their original packaging and labelling, and be accompanied by the original delivery note. Nothing in these conditions affects your statutory rights as a consumer. The card used for the purchase will be credited with the original purchase amount (less any delivery charge paid where appropriate.)

Returns Procedure

Items purchased online are exchangeable for alternative sizes within 14 days of receipt so long as they are in an unused condition and in their original packaging. Returned goods should be returned by recorded or registered post addressed to our current trading address which will be supplied by hello@BensonAndLola.com when organising the return, as we cannot be held responsible for losses on the postal system.  Please contact hello@BensonAndLola.com explaining why you wish to return the goods and with tracking details once posted. (Packages must be returned pre paid). Once the goods have been checked your card will be credited. Under no circumstances should goods be returned without first consulting with customer service. All goods are returned at your own expense unless the item is deemed faulty or incorrect

Food or perishable goods Policy

All food or perishable goods are non returnable due to health and safety reasons.

Legal Disclaimer

Benson And Lola Limited takes no legal liability or responsibility for the use or misuse of the products. It is the purchasers/owners sole responsibility to ensure correct product choice for their dog, and understand that Benson And Lola Limited can not offer any individual guidance for which product should be purchased for the intended dog.

Please note that Benson And Lola is not an authorised or licensed medical supplier, we supply herbal solutions to help support your dog’s healthy lifestyle, we can not provide recommendations or solutions for adverse health conditions. If your pet is unwell, please consult your vet immediately.